TOEIC ETS 2022 – Test 4 – Question 164

Đinh Hải Dương

Câu 1

Đọc đoạn văn dưới đây và chọn câu trả lời phù hợp nhất cho câu hỏi.

To: Customer Service Team
From: Scott Davis, Director of Customer Service
Date: July 22
Today kicks off Harkness Clothiers’ Customer Service Appreciation Week. I want to take this opportunity to thank you for your dedication and professionalism this year. -[1]-. Each one of you has delivered exceptional customer service. Management is proud of what you have achieved as a team. [2]-. We understand that last year’s merger with Sporting Clothes, Inc., was confusing and difficult at times. Your service stayed steady throughout the process and you provided a seamless transition for our clients. What a great accomplishment!
-[3]-. On Tuesday, starting at 8 A.M., everyone will be treated to a breakfast served with coffee, pastries, and fruit. On Wednesday, we will have a potluck lunch in the afternoon. On Thursday, we will host a team dinner at Mo’s Bistro after work. On Friday, there will be contests after lunch where you can win prizes. -[4]-. I am excited about this week and hope you enjoy it.

Why did Mr. Davis write the memo?

To ask employees to attend a training session

To request that employees work overtime

To provide details of a celebration

To announce the end of a project

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