TOEIC ETS 2022 – Test 4 – Question 198

Đinh Hải Dương

14.11.2023

Câu 1

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*E-mail*

To: All Staff

From: Ronald Garrison

Date: April 20

Subject: Update

Dear Colleagues,

It’s an exciting time here at Zikomo Solutions, and we have a lot to celebrate! Our company has shown tremendous growth over the past year. Just last month we exceeded our goals and conducted 25 customer service workshops for 18 different companies in the greater Groton area.

In response to our growth, we have added three new workshop presenters with significant customer service experience in their respective industries. Lisa Okoro will focus on the telemarketing industry. Caleb Patel will train those in fields related to medicine. And Alan Gorospe will specialize mainly in customer service for the technology industry. They will begin giving workshops during the first or second week of May. Please join me in welcoming these professionals to the Zikomo family.

Ronald Garrison

CEO, Zikomo Solutions

Zikomo Solutions

Tentative training schedule

Week of May 2

Course Name	Course Length	Date	Trainer	Location
Telephone Skills	Half Day	May 2	Lisa Okoro	Zikomo, Groton
Customer Service in a Digital World	Full Day	May 3	Alan Gorospe	Zikomo, Groton
Patient Relations for Hospital Professionals	Full Day	May 4	To Be Determined	Fitzer Medical Group, West Groton
Turn Tech Problems into Marketing Opportunities	Half Day	May 5	Alan Gorospe	Callipher Technologies Fayetteville

*E-mail*

To: Ronald Garrison <rgarrison@zikomosolutions.net>

From: Jana Snyder <jsnyder@snyder.com>

Date: May 8

Subject: Recent workshops

Dear Mr. Garrison,

Several of my employees from Snyder Goods attended Zikomo training sessions on May 2 and 3. I wanted to provide feedback and ask a question. I think the half-day session could be extended to a full day, considering the interesting topic and skill of the excellent presenter. Conversely, the full day, while interesting, would be better condensed into a half day. Additionally, could you provide more parking options? Spaces for participants were full, and a number of our Snyder Goods employees had to park in an expensive paid lot.

Sincerely,

Jana Snyder

Snyder Goods

What does the schedule indicate about the workshops?

Several are held on the same day.

Some are held at Zikomo's office.

They typically last a full day.

They are usually filled to capacity.

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