TOEIC ETS 2022 – Test 4 – Question 167

Đinh Hải Dương

14.11.2023

Câu 1

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MEMO

To: Customer Service Team

From: Scott Davis, Director of Customer Service

Date: July 22

Today kicks off Harkness Clothiers’ Customer Service Appreciation Week. I want to take this opportunity to thank you for your dedication and professionalism this year. -[1]-. Each one of you has delivered exceptional customer service. Management is proud of what you have achieved as a team. [2]-. We understand that last year’s merger with Sporting Clothes, Inc., was confusing and difficult at times. Your service stayed steady throughout the process and you provided a seamless transition for our clients. What a great accomplishment!

-[3]-. On Tuesday, starting at 8 A.M., everyone will be treated to a breakfast served with coffee, pastries, and fruit. On Wednesday, we will have a potluck lunch in the afternoon. On Thursday, we will host a team dinner at Mo’s Bistro after work. On Friday, there will be contests after lunch where you can win prizes. -[4]-. I am excited about this week and hope you enjoy it.

In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “To show our appreciation, management is providing some opportunities to have fun this week.”

[1]

[2]

[3]

[4]

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